bts89Frequently Asked Questions

KYC (Know Your Customer) verification requires three documents:

• Government-issued IDpassport, national ID card (KTP), or driver's license with your full name, date of birth, and valid expiry date.
• Proof of addressutility bill (water, electricity, or internet), bank statement, or rental agreement dated within the last three months showing your name and address in Jakarta, Surabaya, Bandung, Medan, or Semarang.
• Selfie with IDa photo of you holding your government-issued ID next to your face, taken in good lighting, to confirm identity match.

Upload documents in PDF or JPG format; file size must be under 5 MB. Verification typically completes within 24 hours on business days. If documents are unclear or do not match your account details, we will request resubmission.

Withdrawal requests are reviewed within 24 hours on business days. Once approved, funds are transferred to your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer to mobile banking, local payment, online payment, e-wallet). Transfer time depends on your bank or payment provider—typically instant for e-wallets and 1-2 business days for bank transfers. If your withdrawal is delayed past the standard window, check your email for requests for additional verification (e.g., recent address proof). During public holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, banking services may be closed; we will process your withdrawal as soon as operations resume.

bts89 offers four main game categories:

• Live-dealer tablesblackjack, roulette, baccarat, Dragon Tiger, and Sic Bo with real dealers in HD multi-camera studios. Tables have minimum and maximum bet limits; you select a table by your preferred limit range.
• Sportsbookfootball (Liga 1, Piala AFF, Champions League, Premier League), motorsports (MotoGP), badminton, and esports (Mobile Legends, Free Fire, PUBG Mobile). Markets include match outcome, handicap, over/under, and player props.
• Slot gamesAviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and others. Each slot has published return-to-player (RTP) rates and volatility ratings.
• Specialty gamesadditional options such as keno and instant-win games. Check the game lobby for current offerings.

If you have a promotion code, enter it during account registration in the "Promo code" field, or in your account settings under "Promotions" after logging in. The code must be entered before your first deposit; it cannot be applied retroactively. After entering the code, check the "Active promotions" section to confirm the offer has been credited. If the code does not work, verify that it has not expired and that you meet eligibility requirements (some codes apply only to new accounts). Contact support if the code is valid but does not activate.

If you suspect unauthorized access or cannot log in, take these steps immediately:

• Do not attempt to log in multiple times; this may trigger account lock.
• Use the "Forgot password?" link on the login page to reset your password. A reset link will be sent to your registered email.
• Check your email (including spam folder) for the reset link. Click the link and create a new strong password (8+ characters, uppercase, lowercase, numbers, symbols).
• If you do not receive the reset email within subject to verification, contact support via dashboard chat or email. Provide your username and registered email; do not share your password.
• Once you regain access, enable two-factor authentication (SMS or email) in account settings to prevent future unauthorized access.

Never share your login details with anyone claiming to be from bts89 staff; we will never ask for your password.

Support is available via two channels:

• Dashboard chatlog in to your bts89 account and click "Support" in the menu. Type your question and submit. Our team responds within 24 hours on business days. For urgent issues (account lock, fraudulent transaction, payment error), mention "URGENT" in your message.
• Emailcontact our support team directly with your username, account email, and a detailed description of your issue. Include relevant transaction IDs or game references. Response time is 24 hours on business days.

Support is available in English and Indonesian. When contacting us, provide as much detail as possible (what happened, when, which game or payment method) so we can resolve your issue faster. Do not share your password or full ID number in support messages.

No. bts89 policy prohibits multi-accounting. One person may hold only one active account. If you are discovered to operate multiple accounts, all accounts will be closed permanently, and funds will be forfeited. This includes accounts registered under different names, email addresses, or family members living at the same address. If you have forgotten your password or username, use the account recovery process instead of opening a new account. If you have a legitimate reason to close your account and open a new one (such as a change in jurisdiction or payment method), contact support to request account closure and waiting period clearance before registering again.

bts89 does not charge deposit or withdrawal fees. However, your bank or payment provider may charge their own fees—check with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment for their terms. Some banks do not charge fees for domestic transfers, while others may apply a small fee on certain transaction types or amounts. These fees are set by your financial institution, not bts89. If you are unsure whether a fee applies, contact your bank before depositing. Your account balance always reflects the exact amount received after payment-provider processing.

If you suspect unauthorized access or cannot log in, take these steps immediately:

• Do not attempt to log in multiple times; this may trigger account lock.
• Use the "Forgot password?" link on the login page to reset your password. A reset link will be sent to your registered email.
• Check your email (including spam folder) for the reset link. Click the link and create a new strong password (8+ characters, uppercase, lowercase, numbers, symbols).
• If you do not receive the reset email within subject to verification, contact support via dashboard chat or email. Provide your username and registered email; do not share your password.
• Once you regain access, enable two-factor authentication (SMS or email) in account settings to prevent future unauthorized access.

Never share your login details with anyone claiming to be from bts89 staff; we will never ask for your password.