bts89Privacy Policy

This page describes what data we collect when you use bts89 and how we keep that data protected. We collect personal information—name, ID, address, email, phone, payment details, and betting history—to operate our platform, verify your identity, process deposits and withdrawals, and comply with local regulations.

We understand that your privacy is important. We use industry-standard encryption (SSL/TLS) for all data transmission, store sensitive information on encrypted servers, and restrict access to authorized personnel only. We do not sell your data to third parties, and we do not share it except where required by law or to process payments.

Our data handling practices follow international privacy standards. If you have questions about how we collect, use, or protect your information, this policy explains our practices in detail. You also have the right to access, correct, or request deletion of your personal data, subject to legal retention requirements.

What Data We Collect on bts89

We collect information in two categories: information you provide directly, and information we collect automatically when you use our platform.

Information you provide: When you create an account, we collect your full name, date of birth, government ID number, residential address, email address, and phone number. These details are required to comply with Know Your Customer (KYC) regulations. We also collect payment information—the bank account or wallet details you use for deposits and withdrawals. We do not store full credit card numbers; instead, we use secure token-based processing through certified payment providers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet).

Information we collect automatically: When you use bts89, we log your IP address, device type, browser version, and the features you access. We record all wagers, game outcomes, deposits, and withdrawals in your transaction history. We also use cookies and similar tracking technologies to recognize you when you return, remember your preferences, and analyze how you use our platform (e.g., which games you prefer, how often you visit during Liga 1 or Piala AFF seasons).

KYC verification

We collect and verify your identity information to comply with anti-money-laundering laws and confirm you are of legal age in your jurisdiction.

Cookies

Small files we store on your device to remember your login, language preference, and browsing behavior.

Transaction logs

Records of every bet, deposit, withdrawal, and game outcome tied to your account for audit and dispute resolution.

Device fingerprint

A unique identifier derived from your browser and device; helps us detect fraud and unauthorized access.

How We Use Your Data

We use the data we collect for several purposes. First, we use it to operate our platform—processing your login, confirming your identity, settling bets, and managing deposits and withdrawals. Your transaction history is maintained so you can review your activity and we can settle disputes.

Third, we use your data for platform improvement and security. We analyze usage patterns to improve our games, website performance, and customer support. We also use device fingerprinting and transaction analysis to detect fraud, prevent account takeover, and identify accounts that breach our terms.

Fourth, we may use your email to notify you of account activity, payment confirmations, updates to our terms, or promotional offers (which you may opt out of at any time via your account settings). We do not send marketing emails without your consent.

Third Parties and Data Sharing

We do not sell or rent your personal data to third parties. However, we share data with service providers who help us operate—payment processors, cloud hosting providers, identity verification vendors, and fraud detection services. These providers are contractually bound to keep your data confidential and use it only for the purposes we specify.

We may disclose your data to authorities if required by law (e.g., court order, tax authority, financial regulator). We may also share aggregated, anonymized data (e.g., "payment method usage trends") for analytics and research, but this cannot identify you personally.

If bts89 is acquired by another company or merged, your data may be transferred to the successor entity. We will notify you of such a change and give you the right to close your account and withdraw your balance before the transfer occurs.

Your Rights on bts89

Under many privacy laws, you have the right to access your personal data, correct inaccuracies, request deletion, and restrict how we use your information. To exercise these rights, contact our support team from your account dashboard or via email.

You have the right to access all data we hold about you. We will provide a copy of your personal information and transaction history within 30 days of your request. You may also correct inaccurate data (e.g., if your address changes) directly in your account settings.

You have the right to request deletion of your account. Once deleted, we archive your data but retain it for seven years to comply with legal requirements. During the grace period (typically 30 days), you may reactivate your account. After that, deletion becomes permanent and your account cannot be recovered.

Data Retention and Deletion

We retain your personal data for as long as your account is active. After you close your account, we archive your data for seven years to satisfy anti-money-laundering and tax obligations. During this period, we do not use your data for marketing or analytics—only for legal compliance and dispute resolution.

After seven years, we permanently delete your personal data except where longer retention is required by law. Your transaction history remains accessible to you throughout the retention period if you reactivate your account.

Cookies and Tracking

We use cookies to recognize you when you return to bts89, remember your preferences, and track how you interact with our platform. Essential cookies (for login and security) are required to use bts89. Optional cookies (for analytics and personalization) you may refuse.

When you first visit bts89, we display a cookie consent banner. If you accept, we set analytics cookies that track your browsing behavior and usage patterns. You can manage cookie preferences in your browser settings or update them in your account privacy settings on bts89.

Security Practices

We protect your data using SSL/TLS encryption for all data in transit. Your password is hashed (one-way encrypted) and not stored in plain text. We recommend enabling two-factor authentication (2FA) via SMS or email for additional account security.

We conduct regular security audits and penetration testing to identify and fix vulnerabilities. Our staff access your data only when necessary and only if authorized. We maintain separate access controls and logs for who accesses your account and when.

Despite these measures, no security system is perfect. If you suspect your account has been compromised, contact our support team immediately. If a data breach occurs affecting your information, we will notify you within 30 days and advise you of steps to protect yourself.

Contact and Your Rights

If you have questions about our privacy practices, want to exercise your data rights, or believe we have misused your information, contact our support team. We respond to privacy inquiries within 14 days.

Your rights depend partly on your jurisdiction. If you are in a region with specific privacy laws (e.g., data protection regulations), those laws may give you additional rights beyond what this policy describes. If there is a conflict between this policy and local law, local law takes precedence.

For account-related privacy requests (accessing your transaction history, updating your personal details), you can manage these directly in your account dashboard. For more complex requests (data export, deletion, or complaints), email our privacy team from your account dashboard and we will assist you.

Updates to Our Privacy Policy

We update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make a material change, we will notify you via email and on our platform. Your continued use of bts89 after an update means you accept the revised policy.

If you disagree with a change, you have the right to close your account and withdraw your balance before the new policy takes effect. Contact our support team if you have concerns about policy changes.

Summary and Contact

We at bts89 take your privacy seriously. We collect only the information we need to operate, verify your identity, process payments, and comply with law. We protect your data using encryption and access controls. We do not sell your data, and we give you the right to access, correct, and delete your information subject to legal requirements.

Questions about our privacy practices? Visit our FAQcheck your account settings, or contact our support team. We respond to privacy inquiries within 14 days. For legal notices, you may also reach our compliance team directly from the contact information in your account dashboard.

This privacy policy is effective as of the date shown in your account. We regularly review and update our practices to maintain the highest standard of data protection for users across Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions.